The Director of Operations manages the day-to-day business functions of the church and is responsible for financial systems, operational systems and procedures, automation, office equipment, communication management, facilities management, and hospitality management. The Director of Operations is also responsible for the management of administrative and building staff.

Responsibilities
1. Congregational Business Management
Develop, document, and manage office workflow and office policies and procedures
Oversee the inventory of supplies
Oversee the maintenance of office equipment and computers
Support and maintain all church management software
Liaise with SPC President

2. Financial Management
Periodically review financial reports to ensure familiarity with and accuracy of the reports
Determine any new financial reports, in consultation with Finance Committee, needed and oversee creation of such reports
Oversee the administrative budget including monitoring and approving of general office expenditures for supplies and equipment and managing associated contracts
Maintain bank, money market and investment accounts, including review of account statements, and update account signers as needed
Assist in the preparation of the annual budget
Maintain and monitor insurance policies, lease agreements, check signing, church income (e.g. contributions), and review utility costs
Attend Finance Committee meetings, providing reports and recommendations
Manage the Hope Lutheran Church Gifts and Memorial program
Liaise with the Director of Finance

4. Volunteer Management
Recruit, train, coordinate, and oversee volunteers in support of the responsibilities of this position
Delegate responsibilities to volunteers as appropriate including clerical projects, communication matters, facilities management projects, greeters, parking lot assistants, coffee bar servers, and at the welcome desk during regular and special worship services and events
Have a presence during worship services to ensure volunteers functioning as needed
Liaise with the Director of Leadership on use of volunteers

3. Personnel Management
Supervise and conduct annual performance reviews for the following personnel:
Secretary
Bookkeeper
Meal & Food Coordinator
Property Manager
Custodian
Communications Coordinator

Maintain personnel files (W-4, start date, etc.) for all staff members
Coordinate staff onboarding
Oversee development of office staff and volunteers
Oversee annual salary and Portico benefits and prepare annual compensation letters for staff

4. Communication Management
Oversee the development of communication materials, including coordination among office staff, Strategic Planning Council, ministry team leaders and standing committees
Oversee the printing of materials and preparation for mailing
Oversee maintenance of and updates to Hope's web site, Facebook and other social media sites for communication with and advertising to internal and external communities

5. Facilities Management
Direct Property Manager, ensuring optimal use of Property Manager's skills, based on ministries' scheduling and special projects
Responsible for overall building security including processes and training
Weekly identify needs and delegate actions to ensure building is ready for regular and special events
Ensure building needs prioritized and resolved
Provide oversight and management on facilities maintenance projects
Maintain long-term plans for facilities maintenance and improvements
Conduct periodic review of contracts for property management services and recommend changes to the Director of Facilities
Liaise with Property Manager and Director of Facilities
Salaried Position